Refund and Returns Policy
Our Promise
Returns Made Easy for You
Your satisfaction is important to us. We strive to make every customer’s experience as easy as possible. Read about our returns policy below.
LIMPOPO CASH AND CARRY
RETURNS & REFUND POLICY
We kindly request all customers to inspect their goods carefully before leaving the store.
Please Note:
No claims for shortages, damages, or incorrect items will be accepted once goods have left the store unless otherwise covered by the Consumer Protection Act (CPA).
Goods sold in good condition may not be returned for refunds or exchanges due to change of mind.
Refunds or exchanges will only be considered if:
the item is defective,
damaged before purchase,
incorrectly supplied, or
does not meet acceptable quality standards under the CPA.
Conditions for Returns:
Proof of purchase must be presented.
Goods must be returned in original packaging where applicable.
Perishable goods, opened food items, and specially ordered items may not be returned.
Approved refunds may take 7-14 working days depending on the payment method.
Thank you for shopping with Limpopo Cash and Carry — We Beat The Rest!
Frequently Asked Questions
Here are some answers to common questions about refunds and returns.
We accept returns on anystock damaged before receipt. Once stock has been handed over to the customer we are no longer liable for that stock so we advise you to inspect your goods upn collection/delivery to minimise disputes.
To request a return or exchange, show the damaged goods to the delivery driver or checker when receiving the items. Expect to see the refund processed within 1-3 business days after approval.
Yes, we offer exchanges for items of equal value if the item ordered is damaged or out of stock. Please follow the return process to initiate your exchange.
If you receive a damaged item, please follow the refund process immediately. We will arrange for a replacement or a refund as per your request.
Returns of damaged goods are typically processed immediately for collections and within 1-3 business days for deliveries.
Still have questions?
If you have more questions or need further assistance, feel free to reach out to our customer support. We’re here to help you with anything you need.
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If you have any questions or need help, feel free to reach out. Our support team is ready to assist you with anything you need regarding your shopping experience.
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