Privacy Policy
Company
Limpopo Cash & Carry (Pty) Ltd (LCC, we, us, our)
Registered address: 15 Mangaan St, Superbia, Polokwane, 0699
Email: info@retail.limpopocc.co.za
Phone: 015 590 0786
We respect your privacy and protect your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). Where applicable, we also reflect requirements of the EU/UK GDPR.
- Information we collect
1.1 You provide
• Account details: name, email, phone, password
• Billing and shipping: addresses, company name, VAT number, delivery/collection preferences
• Wholesale/B2B: company documents and business contact details (if you apply for wholesale access)
• Orders and payments: items purchased, order notes, chosen payment method (we do not store full card details)
• Support and communication: emails, WhatsApp/chat messages, feedback and surveys
1.2 Collected automatically
• Device and usage: IP address, browser, device identifiers, pages viewed, time on page, general location (city/region)
• Cookies and similar tech: to keep you signed in, remember your cart, show shipping options, secure checkout and measure performance
1.3 From third parties
• Payment processors: payment status (paid/failed/refunded) and basic fraud checks
• Delivery tools: address validation and distance estimates which may use Google Maps services
• Analytics, security and error-logging providers
- Why we use your information (purposes and lawful bases)
• Provide our services: create accounts, process orders, deliver or arrange collection, handle returns (POPIA s11(1)(b); GDPR contract)
• Payments and fraud prevention: authorise transactions, detect abuse (POPIA s11(1)(f)/s11(1)(c); GDPR legitimate interests/legal obligation)
• Customer support: respond to queries via email/phone/WhatsApp (POPIA s11(1)(b)/(f); GDPR contract/legitimate interests)
• Service communications and marketing: order updates and policy changes; marketing with opt-out (POPIA consent for marketing; GDPR consent/legitimate interests)
• Security and debugging: protect our services and maintain logs (POPIA s11(1)(f); GDPR legitimate interests)
• Legal and compliance: tax, accounting and regulatory requests (POPIA s11(1)(c); GDPR legal obligation)
You can opt out of marketing at any time via the unsubscribe link or by contacting us.
- Sharing your information
We share data only as needed:
• E-commerce platform and plugins (e.g., WooCommerce) for checkout, shipping and fulfilment
• Payment processors (e.g., your chosen gateway) – they process payment data securely
• Couriers/logistics and address/route services (may use Google Maps)
• Hosting, backup, email, analytics and error-monitoring providers
• Professional advisers and authorities when required by law
All service providers are required to protect your data and use it only for agreed purposes.
- International transfers
Some providers may process data outside South Africa. Where required, appropriate safeguards are used (contractual clauses and comparable protections). - Retention
• Orders, invoices and tax records: up to 5 years or longer if required by law
• Accounts: until you delete your account or after 24 months of inactivity (minimal records may be retained for legal obligations)
• Support messages: typically 24 months
• Cookies: see durations in the Cookies section
When information is no longer needed, we delete or irreversibly anonymise it. - Your rights
Under POPIA you may request access, correction, deletion (subject to legal retention), object to certain processing (including direct marketing) and withdraw consent where applicable.
Requests: info@retail.limpopocc.co.za
If you are in the EEA/UK, you may also have data portability rights and can complain to your local authority. In South Africa, you may contact the Information Regulator: complaints.IR@justice.gov.za. - Security
We use HTTPS/TLS, access controls, password hashing, firewalling and regular updates. No method is 100% secure, but we work to protect your information. - Cookies and similar technologies
8.1 What we use
• Strictly necessary: session, cart and checkout cookies; fulfilment preferences
• Functional: address and wholesale settings
• Analytics/performance: aggregated usage metrics (e.g., Google Analytics if enabled)
• Maps/delivery: Google Maps APIs may set cookies when estimating distance-based shipping
8.2 Managing cookies
Most browsers let you block or delete cookies. Blocking may affect features such as cart and checkout. Use your browser settings or any site-level cookie controls provided.
- Children
Our services are not directed to children under 18 and we do not knowingly collect their data. - Third-party links
If we link to other sites, their privacy practices apply. Please review their policies. - Changes to this policy
We may update this policy from time to time. We will post changes here and update the Effective date above. Material changes may also be notified by email or on-site notice. - Contact us
Limpopo Cash & Carry (Pty) Ltd
15 Mangaan St, Superbia, Polokwane, 0699
info@retail.limpopocc.co.za | 015 590 0786
